Our Guarantee & Warranty - Top Hat Chimney

The Top Hat Chimney Guarantee

If we sweep your chimney in Astoria and the job isn’t right, you don’t live with it. You call us, and Wendell or one of his crew comes back. That’s the whole point of the 90-Day Done Right Promise we stamp on every single job. It’s in writing, it’s on your invoice, and it means exactly what it says: for 90 days after we finish, if something we touched isn’t holding up the way it should, we return and make it right at no charge. No phone tag. No “manager approval.” One call brings us back. Wendell Pike founded Top Hat Chimney in 1999, and he still runs it the same way: put your name on the work, then stand behind it like you’re going to run into the customer at the grocery store on Saturday. Because in Astoria, he probably will.

Call (929) 822-6306

What’s Covered

Here’s what the guarantee actually covers when you hire Top Hat Chimney for a sweep, repair, or liner job in Astoria:

• Workmanship on every job we complete. If a repair, cap installation, crown work, or liner we installed fails because of how we did the work within 90 days, we fix it on our dime.
• Parts and materials we source and install. We use brands like DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield because they hold up. If a part we supplied fails within the promise window, we handle the replacement.
• Cleanup and property care. We lay down drop cloths, we run a HEPA vacuum, and when we leave, your hearth should look better than we found it. If we missed a spot, tell us and we’ll come back without an argument.
• On-time arrival with a real window. You get an actual arrival window before we show up, and if that window slips, we call you. You’re not waiting around wondering.
• Upfront pricing that matches the invoice. The number you hear on the phone is the number you pay. Flat price agreed before a single tool comes off the truck. No surprises, no “I found something while I was up there” upcharges.

One thing worth saying plainly: if your chimney doesn’t need work, we’ll tell you that too. Wendell has talked more than one Astoria homeowner out of a repair they didn’t need. The guarantee means we fix our mistakes. It also means we don’t invent problems to fix.

Our Satisfaction Promise

Here’s how it works if you’re not satisfied. You call (929) 822-6306, a live person answers, and you tell them what’s bothering you. You won’t get a voicemail box. You won’t get routed to a call center. Around the clock, someone picks up the phone, and it may well be Wendell himself. We’ll schedule a return visit inside the 90-day window, and the sweep who shows up will review the job with you point by point. If it’s something we did wrong, we fix it and we don’t charge you a cent for the return trip or the repair. If the issue turns out to be something unrelated to our work, we’ll show you exactly what we’re seeing and explain what it means in plain English, then give you a straight answer on what needs doing and what can wait. You’ll get the camera footage and a plain-English verdict, every time, no exceptions.

We’d rather spend an hour making something right than have you wonder whether we meant what we said. Wendell’s been doing this in Astoria since 1999, and a guy doesn’t last 29 years in this neighborhood by leaving loose ends.

Licensed & Insured Backing

A written guarantee is only as good as the company behind it. Top Hat Chimney is licensed and insured, and that matters more than most people realize. Our licensing means we’re accountable to the city and state for the work we do. Our insurance means that if something unexpected happens on a job, you’re protected, not left holding the bag. We’re also locally owned and owner-operated, with a published address right here in Astoria. Wendell puts his name on the work, and then he runs into you again on Saturday at the market on 31st Street. That’s the real guarantee behind the paperwork. A franchise that rotated into the neighborhood last spring can make promises. Wendell has to keep his.

Every technician who arrives at your door is background-checked and in uniform. The person walking through your house has been vetted. That’s part of the backing too, the part you can see and talk to. When you hire us, you’re hiring neighbors. We stand behind our work because we have to live with it, and so do you.

Frequently Asked Questions About Our Guarantee